Marketing & Customer Transformation
Lead Management
Ingest and manage leads from Meta, Google, web, WhatsApp, call centres, marketplaces and offline.
Discuss a TransformationThe opportunity
Lead Management
For most commercial organisations the leak is not at the top of the funnel but immediately after it: leads arrive from a dozen sources, sit in queues, get double-counted or go cold before anyone responds — a cost that never appears as a line item and instead shows up as a conversion rate everyone has learned to accept. ThinkStack consolidates every source into one clean, de-duplicated pipeline, enriches and scores each lead, routes it to the right owner by likelihood to convert, and enforces the SLA so nothing goes cold — then explains, at the end, precisely why deals were won and lost.
What we build
Capabilities that change the economics of the work.
Automatic ingestion and de-duplication
Consolidates every source into one clean pipeline so no lead is lost or double-counted.
Source attribution and enrichment
Adds context to each lead so sales know where it came from and who they are talking to.
Intelligent scoring and allocation
Ranks and routes leads to the right owner by likelihood to convert, not by luck of the queue.
SLA monitoring and escalation
Ensures every lead is worked within its window, escalating the ones going cold.
Appointment and follow-up
Books and sequences follow-ups so momentum is never lost between touches.
Conversion and lost-lead analysis
Explains why deals are won and lost so the funnel improves, not just reports.
How we work
From workflow to working AI — with value at each step.
Discover & map
We study how the work actually happens, the decisions that drive it and where value is lost.
Redesign
We decide what stays human, where AI assists and what agents execute — with controls by design.
Build & integrate
We develop the AI and software and connect it to your systems of record.
Deploy
We launch into the flow of work with governance, then support adoption.
Optimise
We measure outcomes and keep improving — because value compounds after go-live.
Related capabilities
More in Marketing & Customer Transformation.
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